Running a CX Program shouldn't be a struggle
Personalize experiences, boost satisfaction, and maximize growth with your CX program
You + CXM Professional = more sales, better service, lower costs, and career growth.
The CXM Professional program is your roadmap to becoming a CX superstar. The curriculum is meticulously designed to make you the experienced professionals with advanced knowledge and skills needed to drive transformative change.
This is not your average online course. It is geared towards educating adult learners, maximize knowledge retention, and provide you with a various skillset. That is why we combine multiple ways of providing content: text, animations, interactions. You will love it!
The online program allows for flexible completion and you can complete it at your own pace. The course remains available for one year after starting it.
Customer Experience through the eyes of CX professionals: Deepen your understanding of customer experience management principles and best practices specifically tailored for CX professionals.
Decoding the Voice of Customer: Learn how to effectively leverage the Voice of the Customer (VoC) to gather rich customer insights, translate them into actionable strategies, and measure the impact of CX initiatives.
Advanced Journey mapping: Go beyond basic customer journeys. Master advanced mapping techniques to tailor to hidden patterns in customer behavior, mediate root causes of customer dissatisfaction, and design future customer journeys.
Customer Experience design: Apply human-centered design principles to create exceptional customer experiences across all touchpoints. Leverage design thinking frameworks to develop innovative solutions that address customer needs and exceed expectations.
Employee engagement & Change management: Foster a culture of customer-centricity where every employee understands their role in delivering exceptional CX. Learn effective change management processes to ensure successful implementation of CX initiatives and overcome resistance to change.
Upon successful completion of the program, including the final CX project, you’ll be awarded the in-demand CXM Professional Certificate of Achievement. This certificate demonstrates your commitment to customer-centricity and your mastery of the advanced CX skills and knowledge covered in the program.
All the case studies and examples are highly relevant and recognizable so tha they strengthen the course material. They demonstrate how the theory is put into practice and are also updated regularly so that they always reflect what is going on in reality.
No more boring textbook examples, but real-life ideas from other organizations.
Overview
Have a question?
We're on a mission to educate 1.000.000 CX professionals so reach out if you have any question or any hesitation, we'll be happy to help you out.