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CX Master Foundations

Level up your game

Tired of boring CX training that feels like watching paint dry? Get ready for an action-packed learning experience that's as fun as it is effective.

What is CXM Foundations

Imagine a world where your customers are so happy, they break into spontaneous dance parties. Okay, maybe not that happy, but pretty close. CXM Foundations is your guide to making that happen through scalable, interactive, and highly relevant training programs.

Online, hybrid, or in-person – we've got options for everyone, from busy executives to frontline

Can you accommodate different learning styles and schedules?
Absolutely! Our online platform lets your team learn anytime, anywhere. And for those who crave face-to-face interaction, we offer hybrid and in-person workshops to boost engagement and collaboration.

We're constantly updating our content with the latest CX research and best practices, so you're always ahead of the curve. No dusty old textbooks or debunked theories here!

CX is constantly evolving. How do I know your training won't be outdated next year?
We're CX fanatics! Our team of experts keeps a pulse on the latest trends and research, ensuring your team gets the freshest insights and strategies.

Our engaging format and practical exercises make learning stick, no matter your learning style. We make CX fun (yes, really!).

Will this training actually make a difference? Will my team retain what they learn?
We ditch the boring lectures and replace them with interactive activities, real-world examples, and a dash of creativity. Get ready for "aha!" moments and lasting CX knowledge.

Empower your entire organization with the skills and knowledge to create amazing customer experiences. It's a CX party, and everyone's invited!

Is this training suitable for everyone in my organization, or just the CX team?
CX is everyone's responsibility! CXM Foundations is designed to benefit all employees, from the CEO to the newest hire, creating a unified customer-centric culture.

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These companies are seeing value from their CX Master Academy

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improvements
Real results

Let your business win

Happy customers are awesome. But you know what's even more awesome? Happy customers who spend more money! We help you to get both by training your staff in truly understanding what customer focus is.

This means they will understand what what customers want, what their role is in the customer journey - even if they don't think they impact it, and what other leading companies are doing.

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Get the insider tricks for measuring CX success with our Insider Guide

What people learn

The CX adventure awaits

Ready to dive headfirst into the world of CX?  CXM Foundations takes you on an action-packed learning adventure, covering everything you need to know to become a customer experience hero.

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Module 1
The Customer Champion within
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Module 2
Listen up! Turning customer feedback into action
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Module 3
Your superpower: influencing the customer journey
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Module 4
Steal these ideas! Secrets from leading brands
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Module 5
The Customer Challenge
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Certification
CXM Foundations Certification

Is this the perfect fit?

Think CXM Foundations might be the training you need? Awesome! We're ready to answer any questions and help you conquer the world of CX (or at least your industry.)