The most effective CX training in Oslo. Guaranteed.
Our graduates work with top companies
Exceptional CX, delivers value for the customer, the business, and builds your brand. You know that, we know that. And we both know that exceptional CX is the ultimate weapon. Our intensive CX training program gives you the proven strategies to not just satisfy customers, but to turn them into loyal advocates who drive your business and your career to new heights.
The CXM Professional program is your roadmap to becoming a CX superstar. The curriculum is meticulously designed to make you the experienced professionals with advanced knowledge and skills needed to drive transformative change.
This is not your average course. It is geared towards educating adult learners, maximize knowledge retention, and provide you with a various skillset. That is why we combine multiple ways of providing content: lectures, case study work, interactions. You will love it!
Day 1: We'll introduce you to the customer experience through the eyes of the CX professional. With a practical, real-life, yet challenging case study we'll work on decoding the voice of the customer and uncover how to go beyond the customer journey mapping.
Day 2: This is where you'll making a business case to gain support for CX in the organization and we'll explore how to create engagement within the organization and how to manage change. At the end of day 2 you will be introduced to your capstone project and certification.
Lunch, soft drinks, and hot beverages are provided throughout the program. While accommodation and dinner are not included in the course fee, we are happy to coordinate lodging and recommend dinner options upon request.
Customer Experience through the eyes of CX professionals: Deepen your understanding of customer experience management principles and best practices specifically tailored for CX professionals.
Decoding the Voice of Customer: Learn how to effectively leverage the Voice of the Customer (VoC) to gather rich customer insights, translate them into actionable strategies, and measure the impact of CX initiatives.
Advanced Journey mapping: Go beyond basic customer journeys. Master advanced mapping techniques to tailor to hidden patterns in customer behavior, mediate root causes of customer dissatisfaction, and design future customer journeys.
Customer Experience design: Apply human-centered design principles to create exceptional customer experiences across all touchpoints. Leverage design thinking frameworks to develop innovative solutions that address customer needs and exceed expectations.
Employee engagement & Change management: Foster a culture of customer-centricity where every employee understands their role in delivering exceptional CX. Learn effective change management processes to ensure successful implementation of CX initiatives and overcome resistance to change.
Upon successful completion of the program, including the final CX project, you’ll be awarded the in-demand CXM Professional Certificate of Achievement. This certificate demonstrates your commitment to customer-centricity and your mastery of the advanced CX skills and knowledge covered in the program.
All the case studies and examples are highly relevant and recognizable so that they strengthen the course material. They demonstrate how the theory is put into practice and are also updated regularly so that they always reflect what is going on in reality.
No more boring textbook examples, but real-life ideas from other organizations.
Overview
Your personal CX guide
Michel Stevens isn't your typical customer experience trainer. He's a disruptor, a challenger, and a passionate advocate for putting the customer at the heart of everything. As Course Director of CX Master Academy, he ignites a fire in professionals at all levels, from CEOs to frontline staff, empowering them to transform their organizations through exceptional customer experiences.
Michel focuses on:
- Customer-centricity: Developing a deep understanding of your customers and aligning your entire organization around their needs.
- Service design: Creating seamless and enjoyable customer journeys that foster loyalty and advocacy.
- Practical application: Equipping you with the skills and knowledge to implement CX strategies that deliver tangible business results.
Have a question?
We're on a mission to educate 1.000.000 CX professionals so reach out if you have any question or any hesitation, we'll be happy to help you out.